FAQ's

Is LuisMachicao.com secure?

The safety of your information is of the utmost important to us. LuisMachicao.com is equipped with an SSL certificate to provide the highest level of safety to your payment and other personal information as long as you are on our site. We also do not store any credit card or other payment information that you use while purchasing our products.

The site is not loading properly.

If the site is not loading properly for you, please first try refreshing your browser. If you are still experiencing problems, try navigating away from and then back to the page in question. If there is still a display/loading problem, please email our team at team.machicao@gmail.com and we will look into the issue as quickly as possible.

Where can I find more information about Machicao?

For more information about our company history and head designer, check out our About page. For news about our recent shows and events, check out the Machicao Now page!

How can I track the delivery of my order?

Unfortunately, LuisMachicao.com does not support customer accounts at this time. If you would like an update on the status of your order, please reach out to us at team.machicao@gmail.com, include your order number in the subject line, and we will give you an update on your order as quickly as possible. For urgent inquiries contact us at +1 704 449 4452.

Can I cancel or change my order?

If you would like to cancel or change your order, please reach out to us at +1 704 449 4452 or team.machicao@gmail.com and we will assist you in making the desired changes to your order.

How do I care for my Machicao products?

Product care information is included in each Machicao shipment made specific to each product ordered.

There was an issue with the product I received.

If there is a problem with a Machicao product that you received, please call us at +1 704 449 4452 or email us at team.machicao@gmail.com and we will work with you to fix the problem as quickly as possible.

I don’t have the product care information for my product(s).

If you need product care information for any of your products, please email our team at team.machicao@gmail.com with the name of your product and we will send you the product care information as quickly as possible.